To determine the handing of your door, face the door from the outside of the room or home, determine the location of the door hinges.
If the hinges are on the right, it is a right-hand door. If the hinges are on the left, it is a left-hand door.
For further detail, see the page using the link below. https://kims-hardware.com/pages/how-to-order

The bronze’s patina is a living finish that develops as the product ages. During production, the bronze’s oxidized hues (patina) are enhanced through an element bath.
Touch, climate, and weather exposure will continue to change the bronze’s color, sheen, and texture.
Rocky Mountain Hardware considers wear due to climate and use as the patina’s natural aging process, which enhances the appearance of the bronze.
As a result, Rocky Mountain Hardware does not guarantee product patina finishes and will not repair or replace patina finishes under the product warranty.

PVD stands for physical vapor deposition and is the strongest and most durable protective coating in the industry.
The PVD process includes multiple layers of nickel plating that are electrified in a vacuum to fuse the layers together to create a coating impervious to harsh weather conditions and heavy use over time.
All PVD product in the Estate line carry a lifetime finish warranty and all PVD product in the Reserve line carry a 25 year finish warranty. These warranties are guaranteed to the original purchaser of the hardware.

All Baldwin ¾ and full escutcheon handle sets are designed to accommodate a 5-1/2” center-to-center spacing between the handle grip and the deadbolt.
If your door is drilled to a dimension other than 5-1/2”, we recommend you use either a sectional handle set or deadbolt with the knob or lever of your choice.

Yes, Our Brands distribute the product globally. Contact us directly to find out.

The look of the bronze will change with time. Cleaning all surfaces with a mild soap, water, and a non-abrasive cloth will help the hardware age gracefully.
Water conditions vary across the country. Chemicals and minerals in the water and air can combine to have an adverse effect on the finish of plumbing fixtures. We recommend that you rinse away any traces of soap and gently dry with a clean, soft cloth after each use.
For any of our light or brushed finishes (white light, white brushed, bronze light, bronze brushed) you may use deoxidizing cleaner (such as Wrights Copper Cream, or Bar Keeper’s Friend) to bring the bronze back to its base metal finish. Then apply a high-quality clear paste wax to protect the surface. This process can be repeated as necessary. Do not allow materials such as toothpaste, nail polish remover, or caustic drain cleaners to remain on the surface.

CARE OF ALL BALDWIN FINISHES

• Wait until nearby surfaces that have been treated with acid or chemicals has been completed before installing the hardware.
• Do not use any type of harsh chemicals on Baldwin door hardware.
• Be sure all surface paint or stain is fully dried before installing Baldwin hardware.
• Remove hardware when re-painting and do not re-install until paint is thoroughly dry.
• Avoid hitting your hardware with rings, keys or other sharp instruments.

MAINTAINING 033 VINTAGE BRASS FINISH

033 Vintage Brass is a living finish, that has a coat of Paste Finishing Wax applied to preserve the finish while in inventory. After a couple of months this finish will start to patina. If you would like to slow the process, periodically apply a thin coat of Paste Finishing Wax, such as Minwax, buffing the wax when dry with a soft cloth. If the patina has started and you want to bring back the finish, use an ultra-fine Scotch Brite pad to clean the surface and apply a coat of Paste Finishing Wax, let dry and buff off with a soft cloth.

Do not use any harsh chemicals or rough surface materials such as scourers or adhesive tape.
A soft cloth with warm soapy water will keep the matte finish in good condition and will ensure your warranty is maintained.

A complete collection of door prep specifications broken out by lock function is available on this site under “Resources” in the top navigation bar. https://kims-hardware.com/pages/how-to-order

– We provide installation instructions with each hardware set.
– We also have videos on our website to assist in the installation of our hardware. https://kims-hardware.com/pages/support-videos-baldwin

We strongly suggest that a licensed tradesman installs all plumbing items.
If an item is installed by a non-licensed person, your product warranty and possibly home & contents insurance may be void.
If there are any damages caused during installation, a licensed plumber is responsible to pay for those damages.

Rocky Mountain Hardware
- Generally our lead time is 6-8 weeks for mainline product and 12 weeks for custom.
We do offer a Rush program for an up charge which is available for mainline product with RMH approval. Contact us for details.

Baldwin Hardware
- Generally our lead time is 3-4 weeks for mainline product and 6-8 weeks for custom.
Quick Ship is a subset of items from the Estate line that represent the most popular and highest running styles and finishes in the offering.
All items in the program will ship from our distribution center in 5 business days or less. This lead time does not include stocking or specialty keyed orders.
Product categories represented include pre-configured knobs and levers, keyed entry, deadbolts, mortise and tubular handle sets and a wide variety of general hardware, latches and service kits.

Montana Forge
- Generally our lead time is 1-2 weeks for mainline product.

Meir
- Express Post can take 3-5 days and Regular Post generally takes between 2-3 weeks, however we cannot guarantee delivery times.

NON-RETURNABLE PRODUCTS

In general, the following items are not returnable:

- Made-to-order products.
- Products that have been damaged after delivery or show signs of installation.
- Merchandise missing parts.
- Products shipped from overseas.

SHIPPING AND DELIVERY ERRORS

Review the contents of your shipment as soon as you receive it. Any errors or damaged items must be reported to us within 48 hours after you receive your order. Your replacement will be prioritized and we will work to resolve the error as soon as we can.

RETURNABLE PRODUCTS

Products that are returnable must be returned within 7 days in new, resalable condition and include the original, undamaged packaging. If you need to open packaging, please do so carefully.

All returns must be approved before shipping product back to us. To initiate a return, please use the link below. Once your return is approved, you will be asked to ship the merchandise back to us. If possible, pack your return in its original shipping box or a plain, sturdy cardboard box. Make sure any previous labels are covered or removed. Add packing material to protect the merchandise and securely seal the box with tape.